Recruiting exceptional talent is a critical component of an organization's strategy. Commercial tutoring companies know this and tend to support a steady funnel of candidates year-round. To support that endeavor, they typically have designated human resource professionals posting, screening, and onboarding potential tutors; these folks focus 24/7 on finding new talent.
In contrast, small businesses (like ours) have minimal infrastructure. So, human resource functions happenas needed by one or two folks who manage one or more other parts of the business in addition to hiring.
That having been said, in test prep and tutoring-the tutor is the product-and. although taking time to prioritize hiring may be difficult, It is arguably the single most important thing to get right!
We have been training and recruiting tutors for two decades. Here are some tips we've learned which we hope will help you add intentionality to the hiring process:
1. Have a baseline standard when initially assessing candidates and stick to it. This may involves test scores, degrees earned, and desired experience. If the minimum standards are not met, immediately generate a "regrets email."
* Pro tip: Don't get caught up in the idea of making the person into a tutor with some help.
2. If a candidate meets the basic requirements dig more deeply into her/his experience. There are key differences between the types of past tutoring experience.
For example, a tutor who tutored a family member is generally not as well-positioned for immediate assignments as, let's say, a tutor who trained with and worked for a local, regional, or national firm.
*Pro tip: ask open-ended questions about specific tutoring assignments.
3. Be as realistic and as transparent as possible when discussing the role. Discuss the number of hours; days and times required; the commute; the parking; and the expense reimbursement policy.
The goal is to create a mutually beneficial relationship built on trust.
* Pro tip: great tutors appreciate authentic relationships, transparency, and empathy.
4. Don't skimp on the expectations you set for professionalism. This is critical since the tutor is the brand and the product all rolled into one.
* Pro tip: during the recruitment process, take note of response time between emails, meeting punctuality, comportment over the phone, and appearance during the interview.
5. Cultural fit. This is a little more difficult to decipher but it is perhaps the most important quality of a successful hire. Interview questions designed to gauge empathy, self-awareness, and authenticity work well.