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How to Manage Tutor No-Shows

There is a profound stress that comes from hearing a tutor has missed an assignment or no-showed.

What usually follows is a conversation with the parents during which you must determine how much to explain, defend, or concede in order to make things right for the parents.

Sometimes it is even worse:  the tutoring appointment  was missed and the tutor has become unresponsive.  Then you need to worry about the tutor's future sessions and,  in a worst-case scenario, how they...

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Concept Understanding: Cross-Selling and Product Diversification



Tutoring firms can benefit in a predictable and measurable way by cross-selling products to current clients.  One of the nice things about cross-selling is that it implies an high level of engagement between tutor and client.  Most folks reading this now have probably engaged in add-ons (or cross selling)  just to provide excellent client service without actually understanding the inherent benefit to their business.  As the Test...

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